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How raibola44 Protects Your Personal Data

Your privacy at raibola44 is governed by a clear, specific set of rules covering what data we collect, how long we keep it, and who can ever see…

Data collected only for account operationDANA, OVO, GoPay & QRIS transactions encryptedNo data sold to third partiesYou can request deletion at any timePolicy applies to all Indonesian accounts
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raibola44 How raibola44 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

You can contact our privacy team through three direct channels, available from 08:00 to 23:00 WIB every day.

Live Chat Open the chat widget inside your account dashboard — available 08:00–23:00 WIB daily. Type 'privacy request' and our team will create a ticket for you immediately.
Email Support Send your data request to our privacy address found in the account settings page. We respond within two working days and confirm every action taken on your record.
Account Settings Panel Go to Account → Privacy → Manage My Data to download a copy of your stored information or submit a deletion request directly, without contacting support.
HOW WE HANDLE DATA

Six Ways We Keep Your Data Safe

Our data-handling practices are built around your account, not around broad marketing assumptions.

Encryption at Rest and in Transit

All personal data — including your QRIS and OVO payment references — is encrypted using AES-256 at rest and TLS 1.3 in transit. No payment detail travels unencrypted between your device and our servers.

Cookie Usage and Consent

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can review and withdraw cookie consent anytime via the Cookie Preferences link in the footer.

Account Security Verification

Before any withdrawal — whether to DANA or a linked bank — we verify your account with a one-time PIN sent to your registered number. This step prevents unauthorised access to both your funds and your stored data.

Data Retention Schedule

Transaction logs are kept for 24 months to meet financial record obligations. After that window closes, records are purged automatically. Support chat logs are deleted after 12 months unless a dispute is open.

Who Can Access Your Record

Only our account-operations and fraud-prevention teams can view your full data record, and only when an active ticket requires it. We do not share identifiable data with advertising networks or data brokers.

Requesting Changes to Your Data

You can request correction, export, or deletion of your personal data through Account Settings or via live chat. We confirm every change in writing to your registered email within two working days of the request.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we hear most often from people in Yogyakarta and across Indonesia who want to understand exactly how their data is stored and what rights they have. If your question is not here, our live chat team is available until 23:00 WIB.

We collect your name, email address, phone number, and device identifiers. When you deposit via DANA, OVO, GoPay, or QRIS, we also log a masked payment reference — never your full credentials — for fraud prevention and transaction tracing.

We do not sell or rent your personal data. We share only the minimum required with payment processors like DANA or OVO to complete your transactions, and with identity-verification partners where local law requires it for account compliance.

Transaction records are retained for 24 months after account closure to meet financial record-keeping obligations. After that period, records are automatically purged. Support conversations are deleted after 12 months unless a dispute remains open.

Yes. Go to Account → Privacy → Manage My Data and select 'Export My Data'. You will receive a downloadable file within 48 hours. The file includes your account history, session logs, and stored payment references.

Submit a deletion request via Account Settings or through live chat. We process the request within two working days and send written confirmation to your registered email. Note that deletion depends on local law where a retention obligation applies.

We use session cookies to keep you logged in and analytics cookies to improve the account dashboard. You can withdraw consent for non-essential cookies at any time using the Cookie Preferences link in the site footer — session cookies cannot be disabled without logging you out.

Contact our privacy team via live chat (08:00–23:00 WIB) or through the email address in Account Settings. We open a logged ticket immediately and aim to provide a full written response within two working days of your report.

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